Privacy Policy

STABILITY LEADGEN

Effective Date: August 29, 2026

Stability LeadGen (“Stability,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, purchase or use our services, or interact with AI-powered communication services operated by Stability on behalf of our business customers.

This Privacy Policy applies to stabilityleadgen.com, Stability’s business operations, and personal information processed through our services as described below.

1. Information We Collect

The information we collect depends on how you interact with Stability.

Information You Provide to Stability

We may collect information such as:

Name
Business name
Email address
Telephone number
Business address or service area
Account and contact information
Information submitted through forms, demonstrations, discovery sessions, or customer support
Business configuration information provided by Stability customers
Billing and transaction information
Communication preferences and consent records

Payment card information may be processed directly by our third-party payment processor. Stability does not necessarily receive or store complete payment-card details.

Information Collected Through Our AI Receptionist Services

When Stability provides AI receptionist or related communication services for a business customer, we may process information about individuals who communicate with that business.

Depending on the customer’s configuration and the nature of the interaction, this may include:

Name
Telephone number
Email address
Information provided during telephone conversations
Service requests and inquiries
Lead information
Appointment or scheduling information
Call transcripts, summaries, notes, or recordings where enabled
Information necessary to route, escalate, or follow up on a request

The business using Stability’s service determines much of the information its AI receptionist is configured to request and process.

Automatically Collected Information

When you use our website or online services, certain information may be collected automatically, including:

IP address
Browser and device information
Pages visited and interactions with the website
Referring information
Cookies and similar technologies
Diagnostic and usage information

2. How We Use Information

We may use personal information to:

Provide, configure, operate, maintain, and improve Stability’s services
Respond to inquiries and demonstration requests
Create and manage customer accounts
Configure AI receptionist services
Process and route caller requests
Capture leads and customer communications
Facilitate scheduling and follow-up
Provide customer support
Process transactions and administer subscriptions
Communicate about accounts, services, billing, or support
Maintain communication preferences and consent records
Prevent fraud, misuse, and security incidents
Troubleshoot technical problems
Monitor and improve service quality and performance
Comply with legal and regulatory obligations
Protect Stability, our customers, and others

We may also use aggregated or de-identified information for analytics, service improvement, and business purposes where permitted by law.

3. Information We Process for Business Customers

Stability provides services to other businesses.

When an individual calls or otherwise communicates with a business using Stability’s AI receptionist, Stability generally processes that information on behalf of the business customer in order to provide the requested receptionist and communication services.

The business customer determines how its receptionist is configured, including what information may be requested, what services are discussed, how calls are handled, and what follow-up actions occur.

Questions concerning a particular business’s use of caller information should generally be directed to that business.

Stability may separately process limited information as necessary to operate, secure, troubleshoot, support, and improve our services and to satisfy legal obligations.

4. Artificial Intelligence and Automated Processing

Stability uses artificial intelligence and automated technologies to provide portions of its services.

These technologies may process telephone conversations, transcripts, caller information, business information, and other communications in order to understand requests, generate responses, document interactions, route information, and perform configured receptionist functions.

AI systems may make mistakes or misunderstand information. Customers and callers should not rely on Stability’s AI services for emergency communications or other situations requiring guaranteed human response.

5. Call Recording and Transcription

Depending on the configuration selected by a Stability customer and the technologies used to provide the service, calls may be recorded, transcribed, summarized, or analyzed using automated technologies.

Applicable laws concerning recording and monitoring communications vary by jurisdiction.

Stability customers are responsible for configuring and using the service in accordance with laws applicable to their business and communications, including requirements concerning notice and consent.

6. SMS and Electronic Communications

Where Stability sends text messages, we use telephone numbers and messaging consent information to provide the communications for which the recipient has provided appropriate consent or as otherwise permitted by law.

Recipients may opt out of applicable SMS communications by replying STOP. Where supported, recipients may reply HELP for assistance.

Message frequency may vary. Message and data rates may apply.

Mobile information, including telephone numbers and SMS opt-in data or consent, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers that support delivery of requested messaging services, but SMS opt-in information and consent will not be transferred for unrelated marketing purposes.

Additional information is available in Stability’s SMS Terms.

7. How We Disclose Information

Stability does not sell personal information for money.

We may disclose information in the following circumstances:

Service Providers

We use third-party providers to help operate our business and deliver Stability services. These may include providers supporting:

Artificial intelligence
Telecommunications and telephone services
Customer relationship management
Cloud infrastructure and hosting
Payment processing
Scheduling and integrations
Email and SMS delivery
Website operation
Analytics
Security and technical support

These providers may process information as necessary to perform services for Stability.

Our Business Customers

Information collected through a Stability AI receptionist may be provided to the business for which the receptionist is operating, including caller contact information, transcripts or summaries, service requests, lead information, appointment information, and follow-up needs.

Legal and Safety Purposes

We may disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, or valid government requests, or to protect the rights, property, security, or safety of Stability, our customers, users, or others.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

8. Payment Information

Payments for Stability services may be processed by third-party payment processors such as Stripe.

Payment processors may collect and process payment card details and related billing information according to their own privacy policies and security practices.

Stability may receive transaction information such as payment status, amount, customer information, subscription status, and transaction identifiers without receiving complete payment-card credentials.

9. Data Security

Stability uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission, telecommunications system, AI platform, or electronic storage system can be guaranteed to be completely secure. Stability therefore cannot guarantee absolute security.

10. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, support customers, resolve disputes, prevent fraud or abuse, comply with legal obligations, and protect legitimate business interests.

Retention periods may vary depending on the type of information, customer configuration, applicable third-party systems, and legal requirements.

11. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate website functionality, understand website usage, remember preferences, measure performance, and improve our services.

Browser settings may allow users to block or delete certain cookies. Doing so may affect some website functionality.

12. Your Privacy Choices

Depending on your relationship with Stability and applicable law, you may request that we:

Provide information about personal information we maintain about you
Correct inaccurate information
Delete certain information
Update communication preferences
Address a privacy-related concern

Some requests may be subject to exceptions or limitations under applicable law, contractual requirements, security considerations, or our obligations to business customers.

When Stability processes information on behalf of one of our business customers, we may direct your request to that business or assist the business in responding as appropriate.

To make a privacy request, contact us using the information below.

13. Children’s Privacy

Stability’s services are intended for businesses and are not directed toward children under 13.

We do not knowingly operate our services for the purpose of collecting personal information directly from children under 13. If we learn that personal information from a child has been collected in circumstances requiring deletion under applicable law, we will take appropriate steps to address it.

14. Third-Party Websites and Services

Our website and services may interact with or contain links to third-party websites, applications, platforms, or integrations.

Stability is not responsible for the privacy practices of third parties operating independently from Stability. We encourage users to review the applicable privacy policies of those providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal obligations, or business practices.

The current version will be posted on our website with its effective date.

16. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Stability LeadGen
Email: admin@stabilityleadgen.com
Phone: 480-531-5191
Website: stabilityleadgen.com